Tavemir Support

Tavemir is published and supported by TURGAY YÜKSEL in Türkiye.

For product or privacy help, email dasguardcore.notify@gmail.com. Do not include PINs, full card numbers, bank credentials, identity documents, or an unredacted finance backup.

What to include

Tavemir version and language
Device model and Android version
The screen and steps that led to the issue
What you expected and what happened
A redacted screenshot only if it contains no personal finance information

Save diagnostics for a purchase issue

For a purchase or restore issue, open Profile and, in the Settings section, tap About Tavemir > Save purchase diagnostics as JSON. Choose a location in Android's file picker and save, or cancel. This action is available in Free and when a purchase has failed; no new purchase is needed.

Save while the current application process is still running: its limited in-memory record is lost when that process ends. The JSON contains a snapshot of permitted technical events, the app version and the export time, not your finance records, account or order information, raw purchase tokens or token hashes. It is not a finance backup and cannot restore Premium rights.

The file is not sent automatically. If you decide to provide it to support, send that saved file yourself; do not add credentials, payment details or an unredacted finance backup. Delete the file and any copies from their saved locations separately when no longer needed. See local purchase diagnostics for the fields and retention rules. This file is separate from Google's Billing/DataTransport diagnostics; Google's processing and deletion limits below still apply.

Quick checks

Premium purchase is pending

A pending Google Play payment does not grant Premium yet. Complete or cancel it in Google Play; do not repeat the purchase. When Play confirms ownership, reopen Tavemir or use Restore purchases.

Premium did not restore

Confirm that Google Play uses the same Google account that bought the product and that the device is online. For a monthly or yearly plan, check that your subscription still provides access. Lifetime is a one-time purchase and does not require an active subscription. Then open Tavemir Premium and choose Restore purchases. Never email a receipt containing personal payment details.

Reminder did not appear

Check Tavemir's notification permission, the reminder date, and vendor battery restrictions. Open and save the reminder again if the app reports a scheduling failure.

Saving and restoring your records

Open the Profile area, then “Backup Center”. Choose “Save to file” to save a JSON backup at a location you select, or “Restore from file” to choose a saved JSON document. Before restoring, review and confirm its scope. Included reminders, accounts, transactions, debt/receivable records, business contacts and budgets replace the corresponding existing collections; they are not merged. Included theme, language and currency settings are restored. Fields absent from an older backup stay unchanged. Canceling before confirmation does not change your records.

Purchase, review and trial access, app lock secrets, launcher selection and Android permissions are not transferred by this financial backup. “Advanced: JSON and sharing” remains available. Keep saved copies private. Restoring a financial backup does not purchase Premium or extend the local trial.

Backup will not import

Choose an unmodified Tavemir JSON backup. The app validates the complete file before replacing current data and refuses unsupported or inconsistent backups. Premium purchase metadata is intentionally not imported from finance backups.

Forgotten PIN

Tavemir does not send PINs to a server and support cannot retrieve one. Follow the recovery options shown by the installed version. Clearing app data may remove local finance records if you do not have a valid exported backup.

Export privacy

PDF, CSV and backup files are readable documents. Share them only with a destination you trust and remove temporary copies when no longer needed.

Recorded totals and spending scenarios

You choose the calendar month, expense category and increase or decrease percentage. Tavemir applies that percentage to the recorded category spending to show a hypothetical amount, not achieved savings or a recommended target. There is no default advice percentage, personalized spending recommendation or financial-health rating. Period totals, comparisons and other record-based calculations and forecasts remain available.

Billing diagnostics and deleting data

Tavemir has no advertising SDK or independent analytics SDK. Google Play Billing may connect at startup to query available products and purchase eligibility or ownership, even without a new purchase. Purchase, restore and acknowledgement flows exchange purchase history and entitlement information with Google. Billing and its internal DataTransport pipeline can send diagnostic data to Google for Analytics. Image recognition runs on-device with Google ML Kit; separately from document content, the SDK may send technical device/app information, installation identifiers and usage/performance metrics to Google. Finance records are not automatically sent to Google Play Billing. See the privacy policy for the distinction between local records and Google-held data.

Delete local Tavemir records in the app, or clear Tavemir app data in Android Settings to remove all local records. Delete exported copies separately. Removing the app does not erase Google-held purchases or diagnostics. Support cannot erase Google’s records or promise automatic deletion within 90 days. See Tavemir retention and deletion for Google Account controls and their limits.

Review access

No Tavemir login or payment is needed for an authorized review grant. Open Profile > Review access; activate the privately supplied code. Access survives restart and can be removed on that screen. It is not a Google Play purchase. Do not send the code in a support email.

Response and scope

Email delivery and response time depend on the publisher's support operation and are not guaranteed by the app. Support cannot provide banking, credit, tax, investment or personalized financial advice.