Support

How can we help?

For product, privacy or premium-access help, email dasguardcore.notify@gmail.com.

Include your Android version, Legalume app version, the step that failed and the exact error text. Do not send documents, purchase tokens, backup passwords, PINs or other sensitive content. Use the app's preview before sharing a diagnostic report.

Quick checks

Scan or OCR

Confirm camera permission, adequate light and a readable source. Review OCR text before saving or exporting.

Premium access

Use the same Google Play account that purchased the subscription, confirm network access, then use Restore/Sync in Legalume. Checkout status in Google Play is authoritative.

Backup restore

Select the original .lgbak file and enter its exact password. The password cannot be recovered by Legalume support.

Privacy and deletion

Legalume has no developer-operated user account. Most content stays on your device, so support cannot view or remotely recover it. Follow the data-deletion guide for local records and installation-linked state. Manage subscriptions separately in Google Play.

Important boundary

Support can help with the software but cannot provide legal advice, interpret documents, act on a deadline, contact a counterparty or guarantee recovery. For urgent or legal questions, contact an appropriately qualified professional or public service.